We wouldn’t go so far to say that better UX would solve all these issues; healthcare is a highly specialised area and there are too many stakeholders and external factors involved for bad UX to be the sole cause of the problem. However, we strongly believe that a thorough understanding of the users involved would play a major role in better understanding the problems at hand and identifying potential solutions. After working with clients from the National Health Group (NHG), Thomson Medical Centre (TMC) and Tan Tock Seng Hospital (TTSH), we learned that usability is only a small part of the overall problem. While not conclusive, we’ve listed some general observations here.
Our healthcare practitioners are on the frontlines every day, making sure that those in need receive proper treatment and care. They work long shifts every day, and literally hold our lives in their hands. There is definitely a need to improve their work experience, even more so when it directly affects us - the end consumers. While not an easy task considering the scale of the entire operation, we can and should start with a strong understanding of the different stakeholders, identifying problems and setting priorities from there. At the same time, more thought needs to be put into creating a strong and integrated digital strategy for the long term, one that is flexible enough to meet the growing and changing needs of both patients and care providers.
From all of us at 2359 Media, thank you so much for your service.
We are conducting a study on the problems facing Healthcare providers in Singapore. If you have any observations, suggestions or anecdotes to share, drop us a line here!